Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Wawn Street Surgery
2017-08-10
Person
5
5
0
10th August 2017
Excellent care from receptionists are very helpful.
25th August 2017
Response from Wawn Street Surgery
Thank you for your positive feedback. We try our very best to give all of our patients the time and best care that we can whenever possible.
Wawn Street Surgery
2017-08-03
Person
2
5
0
Written by a carer
Written by a carer 3rd August 2017
My mother is 100 and lives on her own and you sent her a letter re a urine sample to be returned to the surgery. She was very upset and unable to do the sample. I had to leave my appointment to help her. Would it not be possible to send a district nurse help aged people. I feel her treatment by the surgery is lacking for someone of her age trying to live an independent life. She is still waiting for an ear syringe which was requested in March. Twice she has put the drops in but no follow up.
25th August 2017
Response from Wawn Street Surgery
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously and as an opportunity to identify how we might improve our service. We would like to assure you that we always aim to provide a high standard of service to our patients but if you have any concerns, we would be more than happy to discuss these with your mother and yourself. Please do contact the Managing Partner at the practice.
Wawn Street Surgery
2017-07-19
Person
0
5
0
19th July 2017
Telephone system for patients to cancel appointments on that day, rather than wait in telephone queue.
28th July 2017
Response from Wawn Street Surgery
Thank you for your feedback. Did you know that you can register for the GP online services which will allow you to view your medical record online, order repeat medication and book and cancel appointments on line. Please go to the practice website www.wawn-street-surgery.nhs.uk/ or ask for further information at reception.
Wawn Street Surgery
2017-06-14
Person
4
5
0
14th June 2017
Ease of appointments for chemo patients.
22nd June 2017
Response from Wawn Street Surgery
Thank you for your feedback. We try our very best to give all of our patients the time and best care that we can whenever possible. Our PPG welcomes new members and we would encourage our patients to play an active role in the future development of their practice services. However, if you would like to discuss your concerns further with a member of the management team, please contact the practice to do so.
Wawn Street Surgery
2017-05-25
Person
4
5
0
25th May 2017
Staff pleasant and helpful.
Could not get through on phone to make appointment therefore called in to surgery to book.
1st June 2017
Response from Wawn Street Surgery
Thank you for taking the time to write a review. We are sorry that the practice did not meet your expectations of the service - telephone. We would like to assure you that we always aim to provide a high standard of service to our patients. Did you know that you can register for GP Online Services. This will allow you to book/cancel appointments and order repeat medication if relevant to you via the internet. You can visit our practice website for further information www.wawn-street-surgery.nhs.uk/ or ask at Reception. You will be required to provide two forms of identification when you register for this service at the practice.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq